We answer every message. Average first-response time in 2026 is 6 hours on business days.
| Purpose | Address | Response time |
|---|---|---|
| General support | [email protected] | < 24 h |
| Privacy / GDPR requests | [email protected] | < 30 days (legal limit) |
| Billing questions | [email protected] | < 24 h |
| Security reports | [email protected] | < 12 h |
CloudSync OÜ
Sepapaja 6
15551 Tallinn
Estonia
Check the built-in help in the desktop client (Help → Troubleshooting) — it covers 90% of common sync issues, including conflict resolution and selective folder sync.